Samsung assures that Samsung care plus claim is a very easy process. You can get your Galaxy device fixed as soon as possible on the next day after filing a care plus claim.
If you have bought or enrolled in a Samsung care plus program, then you might have purchased a high-end Samsung Galaxy phone.
Now if you want to file a claim against your broken, damaged, lost or stolen Galaxy device then this guide will help you completely.
First of all, you should ensure that you have your Galaxy phone IMEI or Serial Number ready with you.
Samsung care plus claim
Samsung Care+ is a service contract that covers mechanical breakdown and accidental damage from handling with a low service fee for approved claims.
Service fee for the Samsung care claim varies depending on the claim type.
There is no service fee for mechanical breakdown claims as mechanical breakdown claims are totally free without any hidden charges.
Samsung Care plus with Theft and Loss protection is a combination of service contract and insurance. Loss, stolen, and unrecoverable devices are covered under the insurance program with a low deductible for approved claims.
Accidental damage from handling is covered under the service contract program with a low service fee for approved claims.
Samsung care+ claim process
Samsung is always ready to help with everything from filing a claim to make your Samsung care plus filing process easier.
First of all, you need to register your Samsung care plus claim on given below websites which suits your program. You can get support from Samsung care+ team from their tollfree number given below.
After your claim has approved by Samsung, you can expect the new replacement device to deliver at your home on the next day in most of the cases.
You can contact Samsung care plus team at 1-866-371-9501 toll free number to get the care+ claim registration related support. You can also visit asurion.com/samsung to file a claim for Samsung care plus theft and loss protection program.
You can also visit the asurion.com/samsung to file a claim for Samsung care plus program enrolled before 01 Aug 2022.
You need to visit the Samsung Web (servify.tech) to file a claim online for Samsung care plus program enrolled after 01 Aug 2022.
| Contact Number | 1-866-371-9501 |
| Contact Form | For Support |
| Care+ with theft & loss | asurion.com/samsung |
| Care+ enrolled before 01 Aug 2022 | asurion.com/samsung |
| Care+ enrolled after 01 Aug 2022 | Samsung Web (servify.tech) |
| Terms & Conditions | Visit Now |
A Samsung Care+ Professional can help you 24 hours a day, as well as 7 days a week. So, feel free to contact Samsung care plus contact number any required time.
For eligible mobile phones (besides Galaxy S10) enrolled before 4/4/19 you can visit https://premiumcareclaims.com/
Samsung care plus claim charges
There is different Samsung care plus cost for different types of programs which we have discussed in detail.
The cost of Samsung Care plus and Samsung Care plus with Theft and Loss varies from device to device and the program you are choosing.
Service contract service fees for ADH (Accidental Damage Handling) is $99. And it is same for Samsung care plus and samsung care plus with theft and loss program up to Tier 3 devices. But is $249 for Tier 4 devices in samsung care+ theft and loss program.
Service contract service fees for cracked screen is $29. And it is same for Samsung care plus and samsung care plus with theft and loss program up to Tier 3 devices. But is $249 for Tier 4 devices in samsung care+ theft and loss program.
There are no service fees for malfunction claims for any category Tier devices including samsung care plus with and without theft and loss protection program.
Samsung care plus cost in United States are mentioned in the below screenshots attached.
Samsung care plus charges
Service Contract: Maximum of 03 ADH (Accidental Damage Handling) claims within any 12 consecutive months up to 2,500$ per claim.
Samsung care+ with theft & loss charges
Claim limits
Insurance claim limits: Maximum of 03 claims within any 12 consecutive months up to 2,500$ per claim.
Service Contract: Maximum of 03 ADH (Accidental Damage Handling) claims within any 12 consecutive month period up to 2,500$ per claim.
Samsung care+ claim FAQ
Is there a wait period before I can file a claim?
No, there is no wait period for Samsung care plus claim as your coverage began immediately after you enroll you Galaxy phone in any Care plus program.
Do I have to return my claimed device?
Yes. You have to return the claimed device after you receive the new replacement from the Samsung within 10 days by using the provided packaging.
If the claimed device is not returned within 10 days of receiving your replacement device, you will be charged an unrecovered equipment fee, not to exceed manufacturer’s retail price.
How do I file a claim for my Samsung device?
You can contact Samsung care plus at 1-866-371-9501 toll free number. You can also visit asurion.com/samsung to file a claim for Samsung care plus theft and loss protection program.
You can also visit the asurion.com/samsung to file a claim for Samsung care plus program enrolled before 01 Aug 2022.
You need to visit the Samsung Web (servify.tech) to file a claim online for Samsung care plus program enrolled after 01 Aug 2022.
If my claim is approved, how soon can I expect to receive my replacement device?
Once your Samsung care plus claim is approved, you can expect to receive your replacement device next day in most of the cases.
When does coverage begin?
With the exception of mechanical breakdown coverage, your coverage begins immediately after purchase.
After the Samsung manufacturer warranty expires, coverage for mechanical breakdowns begin.
Is there a limit to the number of claims I can make?
Limit for Samsung Care+: For accidental damage from handling claims, there is a maximum of 03 claims in a 12-month period.
There are no repair limits for mechanical breakdowns.
Limit for Samsung Care+ with Theft and Loss: For loss, stolen, damaged, and unrecoverable claims, there is a maximum of 03 claims in a 12-month period.
For accidental damage from handling claims, there is a maximum of 03 claims in a 12-month period.
There are no repair limits for mechanical breakdowns.
Limit for Samsung Premium Care: For accidental damage from handling claims, there is a maximum of 03 claims in a 12-month period.
For mechanical breakdowns, there is only 01 replacement limit.
What is the service fee for a claim?
Service contract service fees for ADH (Accidental Damage Handling) is $99. And it is same for Samsung care plus and samsung care plus with theft and loss program up to Tier 3 devices. But is $249 for Tier 4 devices in samsung care+ theft and loss program.
Service contract service fees for cracked screen is $29. And it is same for Samsung care plus and samsung care plus with theft and loss program up to Tier 3 devices. But is $249 for Tier 4 devices in samsung care+ theft and loss program.
There are no service fees for malfunction claims for any category Tier devices including samsung care plus with and without theft and loss protection program.
What does Samsung Care+, Samsung Care+ with Theft and Loss, and Samsung Premium Care cover?
Accidental damage covers many types of mishaps to your Galaxy phone including drops, liquid spills, cracked screens and failures due to normal wear and tear even after the manufacturer’s warranty expires.
Samsung provides you 01 year of standard warranty on all of its Galaxy phones which only covers manufacturing defects. But Samsung care plus is just amazing and provide you up to 03 years of protection from any types of accidental damage and malfunction to the Galaxy phone.
Samsung Care plus with Theft and Loss protection service also provides fastest replacement coverage for phones that are stolen, lost, unrecoverable or damaged. You can also refer Samsung care+ theft or loss Terms & Conditions for full coverage details.
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